Terms & Conditions


The following Terms and Conditions constitute an agreement (the “Agreement”) between you as the (“Client”) and Pure Bliss Picnics (“Pure Bliss Picnics”) (“we”, “us”) (A.B.N. 29 560 013 527). The contained terms and conditions apply to your engagement of us for our Services. By engaging us you signify that you agree with these terms and conditions.

1. Services

1.1 Pure Bliss Picnics provides the services of styled event and catering. The client acknowledges and understands that seating arrangements for the styled event will be “picnic” style.

2. User’s Obligations

2.1 You agree that at all times that:

2.1.1 You will comply with this Agreement (including all Pure Bliss Picnics Policies) and all applicable laws and regulations; and

2.1.2 You will not use Pure Bliss Picnics or any of its related services for any illegal or immoral purpose; and

2.1.3 You will engage Pure Bliss Picnics to provide a private styled event and catering services only, and not for commercial gain or purposes. Should you engage us to style an event other than for private event purposes, you agree to advise us prior to booking and we reserve the right to refuse your booking;

2.1.4 You will provide accurate information, to the best of your knowledge; and

2.1.5 You will not infringe, misappropriate or violate a third party’s intellectual property rights, or privacy rights, or any other rights or result in the violation of any applicable law or regulation.

3. Payments

3.1 Payment of services and/or products from Pure Bliss Picnics will be in Australian Dollars (AUD).

3.2 Payment will be made via Electronic Funds Transfer (EFT)

3.3 Full and punctual advanced payment is required fourteen (14) days prior to the planned event.

3.4 A 50% deposit of the overall service fee will be required to secure the event booking on our schedule. The remainder of the 50% will be invoiced and payable twenty-one (21) days following the planned catering event.

3.5 A booking is only confirmed once payment is received by Pure Bliss Picnics.

3.6 All prices displayed of products or services are advertised on our Website. These can be changed without notice.

3.7 In the event Pure Bliss Picnics is required to recover any unpaid costs, all legal costs involved with recovery will be paid by the Client, on an indemnity basis; and where the account is referred to a collection agency, collection costs associated with the collection agency will be added to the balance outstanding and will be paid by the Client.

4. Picnics

4.1 All items and ingredients served by Pure Bliss Picnics are sourced from locally and for this reason, can change from time to time. They are subject to availability.

4.2 All picnic items and equipment belong to Pure Bliss Picnics, and must be returned to Pure Bliss Picnics in the same condition and standard as first delivered. Any loss, damage, or breakage will be charged accordingly.

4.3 Weather is something Pure Bliss Picnics cannot control. Where owing to the event of poor or damaging weather conditions, we recommend to call Pure Bliss Picnics, . A ten(10) day notice is recommended for a change of date without penalty. Pure Bliss Picnics will make every reasonable effort to organise an alternative location for the Client so that the deposit and food organised is not wasted. Where an alternative location cannot be organised at last minute, the picnic can be arranged and organised at a private premises (Client’s home), at no extra cost.

4.4 Should you wish to reschedule due to other circumstances, we will require minimum notice of ten (10) days. Any cancellations after this time, including any last minute change of minds, will incur a penalty fee equal to the 50% deposit.

4.5 Any other requests for cancellations, refunds or offer of credit within this period will be reserved for exceptional circumstances. This will be decided at the sole discretion of Pure Bliss Picnics.

4.6 A surcharge will apply for locations that are outside 10km of Melbourne CBD.

4.7 Pure Bliss Picnics are not responsible for your alcohol consumption. In booking a service or purchasing a product with us, you are abiding by the Liquor Control Reform Act 1998 – where you agree that it is against the law to sell alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years.

5. Intellectual Property

5.1 The information, blogs, text materials, graphics, logos, button icons, trademarks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of Pure Bliss Picnics Website and or any of its Platforms are protected by copyright, trademark and other intellectual property laws.

5.2 If images or information from Pure Bliss Picnics are shared on social media platforms including but not limited to Pinterest, Instagram or Facebook, they must be credited and linked back to Pure Bliss Picnics. 5.3 If images of an event styled and catered by Pure Bliss Picnics is shared on social media platforms including but not limited to Pinterest, Instagram or Facebook, Clients are encouraged to provide credit to Pure Bliss Picnics.

5.4 You may not modify, rent, lease, loan, sell, distribute or create derivative works based on any of the Content (either in whole or in part) unless you have been specifically told that you may do so in writing by Pure Bliss Picnics. Content provided to you by Pure Bliss Picnics are to be used for personal purposes only, and not for profit or commercial purposes.

5.5 Where Pure Bliss Picnics suspects that a Client is using its information or intellectual property for commercial purposes, we reserve the right to take appropriate legal action.

6. Refunds

6.1 Pursuant to relevant Australian Consumer Laws, Pure Bliss Picnics agrees to provide our services with due care and skill; and note that we meet a level of professional skill or knowledge to deliver the Services that we provide.

7.3 We cannot provide a refund where a Client has changed their mind(s) about our services.

6.2 7. Any requests for cancellations or refunds not specified above will be at the sole discretion of Pure Bliss Picnics, and will be assessed on a case by case basis. Such refunds will be exclusive of any postage and handling costs.

7.5 A refund offer of credit for other services or products of Pure Bliss Picnics may be offered to clients by Pure Bliss Picnics’s discretion.

6.3 Where a Product ordered and received arrives in a damaged state, and it was a fault from us, Pure Bliss Picnics will source an alternative if possible. Where this is not possible, a partial refund may be offered.

7. No warranties

7.1 To the extent permitted by law, Pure Bliss Picnics does make any warranties of any kind, either express or implied, statutory or otherwise, relating in any way to the subject matter of this agreement, including but not limited to, warranties of merchantability or fitness for purpose and all such warranties are hereby excluded.

8. Liability

8.1 Pure Bliss Picnics nor any of its officers, be liable to you or anyone for any delays, errors, omissions, any loss, damage or cost, including, without limitation, any direct, indirect, special, purely economy, consequential or punitive damages or any legal costs arising out of, or in connection:

8.1.1 the use of services delivered by Pure Bliss Picnics;

8.1.2 the use of information provided by you through Pure Bliss Picnics on its website, via communications, and/or its platforms; or

8.1.3 you or anyone else being unable to access Pure Bliss Picnics for any reason.

8.2 You acknowledge that materials on our Pure Bliss Picnics website may contain technical, typographical or photographic errors.

8.3 Pure Bliss Picnics do not make any commitment to update the materials.

8.4 Pure Bliss Picnics accepts no responsibility of damages on equipment, or items, or harm, damage or injury to a person by such equipment while providing services at a private venue.

8.5 You indemnify Pure Bliss Picnics harmless from any and all claims, demands, liabilities, losses, damages, judgments or settlements, including all reasonable legal costs and expenses which may arise directly or indirectly as a result of any promise, representation, warranty, act, omission or obligation of Pure Bliss Picnics in respect of the provision of the Services to You; use of the Services, resources or products to You; and/or any breach of this agreement by You.

8.6 We understand that some Clients may be allergic to sine items in our picnic baskets. Pure Bliss Picnics make every reasonable effort to ensure any food allergies or special requirements are catered for, which is why we liaise with the client(s) twice prior to the event, in writing to confirm whether there are any specific allergy requirements.

8.7 Products featured in the Picnic baskets through Pure Bliss Picnics will be outlined in the order form provided to the Client. The onus is placed on the Client to review, advise and confirm with Pure Bliss Picnics of any specific dietary requirements or allergies of any guests at the event.

8.8 Pure Bliss Picnics will not be held liable to you or anyone for omitting to read and fully acknowledge the detailed ingredients list specified for each of the product(s) available through Pure Bliss Picnics. It is presumed that purchases of products are done so, after understanding and acknowledging the ingredients in the product(s). It is further presumed that the information you have provided to us (if you have noted that there are no allergens) are in accurate and true.

8.9 Pure Bliss Picnics makes no guarantee as to the availability or suitability of services, or information on this Site or to its materials.

8.10 Pure Bliss Picnics nor any of its officers will be liable to you or anyone for any defamatory, infringing, offensive or material found in connection with the use of Pure Bliss Picnics, including such conduct or material transmitted by means by any other person.

9. Disputes and Mediation

9.1 If the Client has a complaint or concerns about the website, please contact Pure Bliss Picnics directly 

9.2 Where disputes have occurred, mediation will be the first cause of action, if communications between the Client and Pure Bliss Picnics to attempt to resolve the dispute has exhausted.

9.3 All legal/mediation/arbitration fees associated with a dispute raised by the Client will be at the expense (in full) of the Client.

10. Choice of Law

10.1 The agreement herein is governed by the law in force in the State of Victoria and you any other courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Conditions.

10.2 If any of these Terms and Conditions are invalid or unenforceable, they may be struck out and the remaining Terms of Use will continue to be of full force and effect.

11. Law enforcement

11.1 Pure Bliss Picnics reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials, which violate any applicable or relevant law.

 By placing my booking I confirm I have read and understood the Terms and Conditions set forth and agree to the terms and conditions.

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